AGS Pool Leak Specialists (“AGS,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request an estimate, schedule service, or otherwise interact with AGS.

1) WHO WE ARE

Business Legal Name: AGS MAINTENANCE SERVICES, INC. | DBA: AGS Pool Leak Specialists

Service Area: Palm Beach, Broward, and Miami-Dade counties

Phone: (561) 479-6881

Email: [email protected]

Mailing Address: 8324 Garden Gate Pl, Boca Raton, FL 33433

2) INFORMATION WE COLLECT

We may collect the following categories of information:

- Contact Information: name, phone number, email address, preferred contact method.

- Service Information: service address, pool/spa details, equipment details, photos/videos you provide, notes related to leak concerns, scheduling preferences, repair approvals, and related service documentation.

- Communications: calls, texts, emails, chat messages, and related metadata (date/time, status, content).

- Website Usage Data: IP address, browser type, device identifiers, pages viewed, referring URLs, and cookie or similar tracking data.

- Payment/Transaction Information: if applicable, payment status and transaction references (note: payment processing may be handled by third-party processors; AGS does not store full card numbers on its own systems).

3) HOW WE USE YOUR INFORMATION

We may use information to:

- Respond to requests, provide estimates, schedule visits, and deliver services.

- Communicate service updates (arrival notices, appointment confirmations, rescheduling, invoices, receipts).

- Provide customer support and quality assurance.

- Improve our services, website, and operations.

- Send marketing or promotional messages ONLY if you have provided the appropriate consent (you can opt out at any time).

4) TEXT MESSAGING (SMS) & PHONE CALLS — OPT-IN DETAILS

A) How you opt in

You may opt in to receive text messages from AGS in one or more of the following ways:

- By submitting a web form and checking an SMS consent checkbox that authorizes text messages from AGS; and/or

- By requesting service, scheduling, or asking us to contact you and providing your mobile number where the context clearly indicates you want text communications about your request; and/or

- By texting a keyword or otherwise explicitly consenting through a documented written or electronic method.

B) What we send (types of messages)

If you opt in, AGS may send texts related to:

- Appointment confirmations and reminders,

- Service updates (arrival notices, rescheduling),

- Estimates/invoices and customer care, and (only if you separately opt in) promotional or marketing messages.

C) Consent is not required to buy

Your consent to receive text messages is not a condition of purchase or receiving services.

D) Message frequency / rates

Message frequency varies. Message and data rates may apply.

E) Opt out / help

To opt out at any time, reply STOP. For help, reply HELP or contact us at (561) 479-6881 or [email protected].

F) Consent records

We maintain records of opt-in when required for compliance and audit purposes.

5) HOW WE SHARE INFORMATION

We may share information in limited circumstances, such as:

- Service Providers: vendors who support our operations (e.g., scheduling/CRM systems, messaging platforms, payment processors) under appropriate confidentiality and security obligations.

- Legal/Compliance: when required to comply with law, enforce agreements, or protect rights, safety, and security.

- Business Transfers: if we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

6) MOBILE INFORMATION SHARING STATEMENT (A2P COMPLIANCE — REQUIRED)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7) COOKIES & TRACKING PRACTICES

We may use cookies and similar technologies to operate our website and understand usage. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

8) DATA RETENTION

We retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

9) DATA SECURITY & HANDLING

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse. No method of transmission or storage is 100% secure.

10) YOUR RIGHTS & CHOICES

You may request access, correction, or deletion of certain information, subject to legal and operational limitations. You may opt out of marketing emails using the unsubscribe link, and opt out of SMS by replying STOP.

11) CHILDREN’S PRIVACY

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

12) CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

13) CONTACT US

AGS Pool Leak Specialists

(561) 479-6881 | [email protected]

8324 Garden Gate Pl, Boca Raton, FL 33433